Novotel Rotorua Lakeside
מה אורחים אומרים
Our overall stay was really enjoyable! The location was amazing. (main reason we booked here) the staff were great and we loved the pool and gym facilities which we used everyday. Loved that the pool stayed open till 11pm and away from guest rooms so you weren't told to be quiet etc. we also loved the buffet breakfast each morning although most mornings it was evident that they were short staffed and we found sometimes tables were fully booked and couldnt accomodate guests staying.
Leta
אוקטובר 2024
We had a pleasant stay overall. The hotel is very comfortable, with excellent staff and a great breakfast, and the location couldn’t be better. However, of the four hotels we stayed at during our holiday in New Zealand, this one—despite being the most expensive—fell short in some areas. The bathroom was the main issue. They had a sign apologizing for the rust, explaining that the local geothermal water, high in sulfur, causes it. While we understand the reasoning, we feel that a bit more maintenance could really improve the experience, as it’s not entirely comfortable to use the facilities as they are. Additionally, there wasn’t a hairdryer in the bathroom, although the staff quickly provided one when requested, and they were very friendly about it. In summary, a comfortable stay with great service, but the bathroom conditions could be improved for the price range.
Cintia
נובמבר 2024
Location is excellent and I had a nice view from my room to the lake.
Effie
דצמבר 2024
Location hui was in the hotel so this was good. Room was good, toilet wasnt flushing correctly so did inform staff. Had no dressing grown in room for going to the pools didnt have breakfast as I dont eat until later and hui had morning tea coming so waiting for that. Was handy to the shops and restaurants in town for me to walk and walk back.
Faith
נובמבר 2024
Very convenient to everything, the food in the restaurant is ok, the roast was dry and they need to top up more frequently? some areas were a mess! They need a better variety . Breakfast looked rushed and slapped up. The juicer was a mess.The bar area, we had to find someone to serve us and then they didn’t know how to make cocktails, they need staff there at all times. We had a call from receptionist at 10pm asking if we were the ones that were requesting cutlery, but it wasn’t us! We got woken up by that call and rooms next to us, the closing of their doors were so noisy! The carpet is outdated and the tiles in the lift. Our shower sprayed everywhere but overall our stay was ok, we would go back because it’s convenient to everything. Will definitely let them know next time we go there.
Jocelyn
ספטמבר 2024
The breakfast was brilliant an awesome selection of choices the beds we're comfy plus the room was nice and clean and the location was great with eat street within walking distance. The Manger Mr Singh was absolutely amazing after a huge mix up in the booking dates for our room he completely refund us. We couldn't have been more pleased about the level of service he gave us. After a long flight from Perth than the drive from Palmerston north to Rotorua this outcome was greatly appreciated.
Walter
ספטמבר 2024
The thermal heated pools and the differently thermally heated smaller pools are wonderful. The proximity to Eat Street is also a bonus where you can get every type of cuisine.
Roberta
יולי 2024
The hotel is well located in the city but parking was very limited in the hotel and had to use a paid external carpark. The room was clean and tidy and teh bed very comfortable. The hotel has a nice hot mineral pool.
Anthony
אוגוסט 2024
The location was a big seller for me it was just steps from Eat Streat bars and restaurants also it was close to the lakefront I loved the space, swimming pool, and gym area. The restaurant dinner was awesome I did not have the buffet breakfast, but I will have to factor this in during my next stay.
Mwwl
יולי 2024
The location is perfect, and there is free parking on the streets surrounding the building. The team is very friendly and accommodating. The buffet breakfast was just perfect. The plush beds were just dreamy, and we slept like a baby. Enjoyed the use of the gym.
Kiwi_kid
נובמבר 2024
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